Peak Potential Life Coaching
Last updated: September 2026
Peak Potential Life Coaching respects your privacy. This policy explains how we collect, use, disclose, store and protect personal information when you use our website, make an enquiry or booking, purchase or complete a Pressure Performance Profile (PPP) assessment, or participate in coaching or related services.
We aim to handle personal information in accordance with applicable Australian privacy law, including the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) and, where applicable, NSW health privacy law. You can read the APPs on the Office of the Australian Information Commissioner (OAIC) website.
1. What information we collect
The information we collect depends on how you use our services. It may include:
your name, age or age group, contact details, and relevant demographic information;
information about your education, work, sport, goals and performance situations;
information you provide in an enquiry, booking, assessment or coaching session;
PPP responses, scores, profiles, reports and an associated Assessment ID;
information about performance pressure, stress, confidence, concentration, worry or related experiences;
purchase, payment status and transaction records; and
website information such as your IP address, device, browser and website activity, where collected by our website or its service providers.
Some assessment or coaching information may be sensitive information. We collect and handle this information with additional care. We seek to collect only information reasonably necessary for the service or another purpose explained to you.
2. Children and young people
Some services, including PPP assessments for secondary-school students, are designed for people under 18. We provide information about these services in language young people can reasonably understand and involve a parent or guardian where appropriate.
The consent required, and the information that can be shared with a parent or guardian, depends on the young person’s circumstances, capacity to make the relevant decision and applicable law. The information and consent documents provided for a particular assessment or service give further details.
Before a young person completes an assessment or participates in coaching, we explain what information will be collected, why it is needed, how the results will be used, who will receive them, and any limits to confidentiality. We provide this information in a form the young person can reasonably understand.
We consider the young person’s capacity to make the relevant privacy decision and seek their agreement to participate. We also seek parent or guardian involvement and consent where appropriate or required. A parent or guardian arranging or paying for a service does not, by itself, determine whether all information provided by the young person will be shared with them. The applicable service information and consent materials explain what feedback or reports will be provided to parents, guardians, schools or other people.
Confidentiality has limits. We may need to share information where required or authorised by law, including in response to a concern about a young person’s safety. We explain relevant limits before collecting sensitive information where practicable.
Optional research and evaluation involving young people
Completing a PPP assessment for an individual service is separate from agreeing to participate in optional research or evaluation. Before seeking consent for a particular research or evaluation activity, we explain its purpose, what information would be used, who would have access to it, whether results may be published, any foreseeable risks, and whether the information will be identifiable or de-identified.
Where the activity requires consent, we seek the young person’s informed and voluntary agreement and any parent or guardian consent that is appropriate or required. A young person may decline optional research or evaluation without losing access to the assessment or coaching service. The information provided for a particular activity explains how to withdraw and any practical limit on removing data after it has been irreversibly de-identified or included in combined results.
Where assessments are arranged through a school, tutor or another organisation, we explain what information that organisation will receive. We take care that a young person understands that declining optional research or evaluation will not affect their standing with that organisation.
3. How we collect information
We generally collect information directly from you when you use our website, contact us, book or purchase a service, complete an assessment, or participate in coaching. For a young person, information may come from both the participant and a parent or guardian.
We may also receive information from another person or organisation involved in arranging a service, or from providers that support our bookings, payments, website and assessments. When information comes from a third party, we take reasonable steps, where appropriate, to make you aware of its collection and how it will be used.
4. Why we use information
We use information to:
respond to enquiries and administer bookings, purchases and payments;
administer and score PPP assessments, and prepare profiles, reports and feedback;
provide coaching or other services requested by you;
communicate with participants and, where appropriate, parents or guardians;
maintain service and business records;
operate, secure and improve our website and services;
evaluate and develop our assessments as described in section 7; and
meet applicable legal and regulatory obligations.
We will explain any additional purpose at the time we collect information where appropriate. We do not sell personal information.
5. Online purchases and assessment submissions
Our website uses WordPress and WooCommerce to administer purchases. Purchase records may include a name, email address, order details, Assessment ID and payment or order status. Payments are processed through Stripe. Payment card details do not need to be entered into a PPP assessment workbook.
A purchased assessment is allocated an Assessment ID. The student’s name is not required in the completed workbook. We may use the Assessment ID to link an assessment to the relevant purchase or client record where necessary to deliver the service.
Completed assessments are uploaded through our website using an HTTPS connection. Submission generates an administrative email notification; the completed assessment is retrieved through the website’s administrative system rather than sent as an email attachment. Submitted files are configured so that they are not intended to be publicly accessible through the website.
6. When we share information
We may disclose relevant information:
to a service provider that helps us deliver or administer a service, such as a website host, booking provider, payment processor or assessment platform;
to another person or organisation with your consent;
to a parent or guardian where sharing is appropriate and lawful;
where disclosure is necessary to provide a service you have requested and is permitted by law; or
where disclosure is required or authorised by law.
We limit access to information according to the service being provided and take reasonable steps to protect information handled by providers on our behalf. Sensitive information is used or disclosed for the purpose for which it was collected, for a directly related purpose where permitted, with consent, or as otherwise permitted or required by law.
7. Assessment evaluation and research
PPP assessment information may contribute to evaluating and improving the assessment system. Where the relevant consent has been obtained, we may use de-identified assessment data for statistical analysis, psychometric evaluation, validation, service evaluation, research, presentations or publications. We take reasonable steps to remove details that could identify an individual before using information in this way.
We will seek appropriate consent before using identifiable information for an unrelated research purpose. Agreeing to such a use is not a condition of receiving an assessment or coaching service.
8. Website services, cookies and overseas processing
Our website and services use third-party providers, including WordPress/WooCommerce, Stripe and a website hosting provider. Booking, analytics, security, assessment and other website tools may also process information needed for their functions.
Our website may use cookies and similar technologies for functionality, security and analytics. These tools may collect device, browser, IP address and website usage information. You can generally manage cookies through your browser settings, although disabling some cookies may affect website functions.
Some providers may store or process information outside Australia. The providers involved, whether personal information is likely to be disclosed overseas, and the relevant countries need to be confirmed before this section is finalised. We will update this policy to describe likely overseas disclosures and countries where practicable.
9. How we protect information
We take reasonable steps to protect personal and assessment information against misuse, interference, loss, unauthorised access, modification and disclosure. Measures described in our current assessment process include HTTPS uploads, use of an Assessment ID instead of a student name in the workbook, administrative access controls, and retrieval of completed assessments from the website administrative system rather than email attachments.
We also seek to limit access to information to people who need it to provide or administer a service. No online system can be guaranteed completely secure. If we become aware of a data breach, we will assess and respond to it under applicable requirements.
10. How long we keep information
We retain information for as long as reasonably needed for the purpose for which it was collected and to meet applicable record-keeping obligations. Retention periods may differ for purchase records, website data, assessment files and coaching records, including records concerning children.
When information is no longer needed and no law requires us to keep it, we take reasonable steps to securely destroy or de-identify it. Specific record categories and retention periods are to be confirmed before publication.
11. Accessing and correcting information
You may ask to access personal information we hold about you or request a correction if you believe it is inaccurate, incomplete or out of date. Please contact us using the details below. We may ask you to verify your identity before providing access or making a change.
Access or correction may be limited in circumstances permitted by law. If we cannot fulfil a request, we will explain why where appropriate. We do not charge for making an access request, but we will tell you in advance if a reasonable charge applies to providing access or copies.
12. Marketing
We may send you information about Peak Potential services where you have requested it, consented to receive it, or the communication is otherwise permitted by law. You can unsubscribe from marketing messages using the option provided or by contacting us.
We do not use PPP assessment responses for direct marketing in a way that is inconsistent with applicable privacy requirements or the consent given.
13. Questions and complaints
If you have a question or concern about how we handle your information, please contact us. We will review your concern and respond within a reasonable period.
If you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner or, where NSW health privacy law applies, the Information and Privacy Commission NSW.
14. Changes to this policy
We may update this policy when our services, technology, information-handling practices or legal obligations change. The current version and its last-updated date will be displayed on our website.
Contact
Peak Potential Life Coaching
Mic Flanagan
Email: [email protected]
Phone: 0407 601 745
Australia
